Technology plays a vital role in the tour and travel sector, assisting businesses and enhancing customer experience. As a result, hotels, airlines, restaurants, and other businesses must stay up with the newest technology advances. It is critical in the age of COVID and changing consumer expectations.
Travel Technology: What is it?
Travel technologies is a term used to characterize IT, e-commerce, and related technological solutions in the tourism, travel, and hospitality industries. Travel technology help the tourism and hospitality industries to improve their clients’ travel experiences by saving time and reduces costs. It creates a smooth gateway for planning tours and trips for the customers. Trip Mega Mart is an all-in-one travel portal solution providing world-class travel technologies.
The following are the key technology trends in the tourism & travel industry.
1. Voice Search & Command
Voice search in tourism has grown due to smartphones, smart speakers, and AI assistants. It is being used to find and book flights, hotels, and travel experiences. Trip Mega Mart with it GDS, XML & API Flight & Hotel Integration makes the client experience easier.
So, design your website with voice search to capitalize on this trend.
Voice control is also becoming more common in real-world travel. Voice-activated systems can control hotel room lights and heating, as well as providing tourist information. This may expand to other industries.
Robotics is an emerging travel technology. Hotels, for example, use robots to meet and inform guests. Some hotels use them to clean and handle luggage.
Restaurants may utilise robots to prepare and serve meals. Some manufacturers are using robotics to create luggage that follows you around the airport to identify hidden weapons. Also, travel agencies utilise robots to pre-screen customers, reducing wait times. Trip Mega Mart uses latest travel technology in its Flight Booking Engine for making the process simpler.
The use of robots has increased in response to COVID, especially since they can remove human-to-human contact.
3. Contactless Pay
Contactless payment acceptance is another essential travel tech. This would help travel firms process payments faster, even when customers don't have cash or credit cards. It can also save time for clients.
Contactless payments became important after the pandemic. Travellers avoid handling cash for fear of virus spread. Contactless payments also protect your staff. Trip Mega Mart is your best bet.
4. Virtual Reality
Virtual reality (VR) is a rapidly evolving technology that has a significant impact on tourism. After all, technology allows travellers to book flights from the convenience of their own homes.
Guests may experience virtual tours of hotels, restaurants, attractions and activities. Interactivity and immersion can provide you an edge over competitors who aren't using these new technologies. In order to better comprehend the benefits of travel, most VR or 360 tours are now browser compatible.
5. Chatbots using AI
AI-powered chatbots are one of the best travel technology investments you can make since they can handle client queries 24/7, regardless of employee availability. This is vital for meeting modern customer service requirements. You can trust Trip Mega Mart for helping you out to make communication with the clients quicker and efficient.
These chatbots excel at answering inquiries that have typical replies. Modern chatbots are constantly improving due to breakthroughs in AI technology. They can also answer questions on COVID policies, safety, and cleanliness.
6. Cyber-Security Tools
As the companies become more vulnerable to cyber-attacks and data breaches, travel management specialists are worried. They have a large staff and a lot of client data.
Aside from phishing and ransomware, the present reliance on data exposes organisations to employee error. Invest in cybersecurity training, gear and software to keep your company safe.
It's also essential to follow current data protection rules.
7. Internet of Things (IoT)
The Internet of Things (IoT) is an exciting new travel technology trend that allows common gadgets to communicate and receive data over the internet. Its influence in the travel and tourism business is already evident and will grow.
For example, in hotel rooms, IoT technology may connect everything from lighting to heaters and air conditioners, allowing management from one spot. In airports, baggage cases with sensors may notify people as they pass by.
8. Recognition Software
Recognition technology is intriguing on this list of significant tech developments since it can reduce friction in purchases and interactions. The technology comprises fingerprint, face, retina, and other biometric identifiers.
Some hotels currently employ this technology for fingerprint room admission and semi-contactless check-outs. At the future, this technology may allow consumers to pay for meals in the hotel restaurant just by exiting. Trip Mega Mart will do the needful.
9. Augmented reality (AR)
Unlike virtual reality, augmented reality or AR enhances rather than replaces the actual world. This specific technology innovation is cheaper than VR, requiring simply a smartphone or tablet with internet connectivity.
Tourism and travel trends have impacted much of the current travel technologies. Eco-friendly travel has driven the development of electric car rental, while customization has influenced the rise of IoT gadgets in hotel rooms. With the support of Trip Mega Mart, you can easily start travel business online with the latest travel technologies incorporated in your portal for the benefit of your clients and your business.Posted on 01-Apr-2022